Return Shipping Instructions for Jackson Jewelers

Return Shipping Instructions for Jackson Jewelers

Free, Insured Return Shipping

Jackson Jewelers provides complimentary, insured expedited shipping for returns or sales of jewelry and watches. Once your return or sale has been approved, we will email you a prepaid shipping label and detailed instructions. Please follow these instructions carefully to ensure that your item is fully insured for its purchase or stated value.

Important: Ensure your sales team associate has your current email address to send the return label.

How to Ship Your Jewelry or Watch:

  1. Print Your Shipping Label: Ensure you have the prepaid label provided by us.
  2. Packaging Your Watch:
    • Use two new, sturdy boxes (double boxing is required for insurance purposes).
    • Place your watch and any accessories (stickers, tags, warranty card, etc.) in the original box.
    • Place the original box into the larger outer box.
    • Affix the shipping label to the outer box.
    • Schedule a pickup or drop off your package at an authorized FedEx shipping facility. (Note: Walgreens, Dollar General, Staples, and similar locations are not authorized and will void the insurance. Contact your Client Advisor for assistance if needed.)
  3. Packaging Your Jewelry:
    • Place the jewelry in the original packaging. If the original packaging is unavailable, use a small FedEx Priority box and place it inside a medium FedEx Priority box.
    • Include any promotional gifts received with your purchase.
    • Seal the box securely, mark out any old addresses or barcodes, and affix the FedEx label to the outside. Avoid indicating that the package contains valuable items.
  4. Returning Your Package:
    • Locate the nearest authorized FedEx shipping location [here].
    • Obtain a FedEx receipt as proof of shipment and for insurance purposes. Jackson Jewelers and FedEx are not responsible for packages left in FedEx Drop Boxes or non-FedEx staffed locations.

Note: Full insurance is guaranteed only when using our provided shipping label and following the packaging instructions, including double boxing.

This return shipping policy applies to purchases made both in-store and online at www.jacksonjewelers.com. If you have any questions or need assistance, please contact our team.