Jewelry Warranty -New Purchases

Jackson Jewelers 2-Year Limited Warranty on Jewelry Purchases

At Jackson Jewelers, we stand by the exceptional quality and craftsmanship of our jewelry. To ensure your satisfaction, we provide a 2-year limited warranty against manufacturing defects for all Jackson Jewelers fine jewelry.

If your jewelry experiences damage due to a manufacturing defect, please reach out to us for an evaluation. We may request photographs to determine if the issue qualifies under the warranty. For customers within the U.S., complimentary return shipping labels are available for out-of-state returns.

Common Issues Covered Under the 2-Year Limited Warranty:

  • Loss of a small side diamond due to improper setting.
  • Unexplained discoloration of metal. (Note: Prolonged exposure to hot tubs or swimming pools can cause discoloration. We recommend removing your jewelry before these activities.)
  • Center stone becoming loose without any apparent reason.
  • Cracks in the gallery or shank of a ring with no visible cause.

All warranty claims are subject to evaluation and approval by Jackson Jewelers.

Wear & Tear Policy

Fine jewelry is subject to normal wear and tear, particularly rings, which endure daily use and pressure. Our warranty does not cover general or excessive wear and tear, loss of gemstones, product loss, or theft. Additionally, it excludes damage or loss resulting from the failure to complete necessary repairs to maintain the jewelry’s integrity.

Examples of Common Jewelry Issues Not Covered Under the Warranty:

  • Metal discoloration caused by over exposure to chemicals, makeup, pools, hot tubs, or bathing.
  • Natural wear of metals and prongs over time, which may require restoration. Failure to do so will void the warranty.
  • Prongs wearing out, catching, or bending from regular or excessive use, potentially leading to gemstone loss.
  • Gemstone loss resulting from damage caused by every day or excessive wear or other external factors.
  • Chipping or fracturing of any stone, center or side from over excessive use.
  • Chains or clasps wearing out due to everyday or excessive wear.

 

Repair Services Outside of Warranty

For repair claims not covered under our 2-year limited warranty, we will provide a detailed quote for your approval before any work is performed. If you choose not to proceed with the repair, you will be responsible for any associated shipping costs in both directions. If a manufacturing defect is identified, we will repair or replace the item at no charge under our 2-year warranty.

Important Notice: Repairs or services performed by a jeweler other than Jackson Jewelers will void this warranty.

Independent Jewelry Insurance

We strongly recommend maintaining independent insurance coverage to protect your jewelry from significant damage, loss, or theft. For your convenience, we provide a link to Jewelers Mutual for obtaining insurance. An appraisal will be required to secure coverage.

For more information or assistance, please contact us at 503-363-5643.