Jewelry Returns

Hassle-Free Returns & Exchanges For Jewelry Purchases:

At Jackson Jewelers, your satisfaction is our top priority. If, for any reason, you're not completely happy with your Jewelry purchase, you may return or exchange it within 15 days. We aim to make the process as seamless as possible, with most returns and exchanges conveniently handled in person over the phone or email. Please note that the return and exchange policy period begins once your purchased item is shipped or picked up in person.

What Jewelry Products Aren't Eligible for Return?

  • Orders outside of our 15-day return policy
  • Items on Layaway- Your 15 day return policy begins on the day you place your item on Layaway. If the item extends past the 15 day return period while on layaway it is no longer eligible for return. 
  • Rings (including engagement rings) in women’s finger sizes smaller than size 4 and larger than size 8. Men’s finger sizes smaller than size 8 and larger than size 11. Rings in other sizes, which are special orders, cannot be refunded but may be resized.
  • Rings that have been resized or modified either by Jackson Jewelers or by another Jeweler.
  • Engraved fine jewelry (a $200 fee applies to remove custom engraving if returning an engraved ring).
  • Personalized fine jewelry, such as name necklaces, mother’s rings, etc.
  • Items that have been previously exchanged.
  • Custom-designed Jewelry – Any jewelry item that has been custom designed for you including Engagement rings, pendants, bracelets, earrings, necklaces ect.
  • Any orders that were altered while in process.
  • Please note: If an item is purchased with a Shopping Promo Code at the point of checkout, the sale is final and cannot be exchanged or returned. In addition, if purchased in our On Sale collection, all sales are final. (final sale, non-returnable).

 

Exchanging Your Item for Another Item
As long as the item is within the 15-day return period and in unworn, new condition, you are allowed to return it in exchange for another item. The exchange can be for an item in-store, or we can review and order an item of your liking to be either delivered in-store or mailed to you. To initiate an exchange, please contact your sales team member or email us at jacksonjewelers@gmail.com

 

Refund Rules

Refunds will be processed within 10 business days after inspection by our experts. If your purchase involved a trade-in item (watch, jewelry, or gold), the trade-in value will be refunded as in-store credit. If you paid the remaining balance in cash, Jackson Jewelers will refund up to $200 in cash, with the rest issued by company check. For credit card payments, the refund will be applied to the same card used for the purchase.

 

Comparative Purchasing

Comparative purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. To maintain the high quality of our pieces and keep our prices competitive, comparative purchasing is not allowed. If we suspect an order is comparative, it may be blocked from shipping or returning.

 

Returns & Exchanges in Person, Phone or Email

You can initiate a return or exchange in person, phone or email for all eligible orders. Please come in or call us at 503-363-5640 or email us at jacksonjewelers@gmail.com to start the process.

Returned merchandise should include the original packaging and be in the same condition as when it was purchased. Once the returned item is received and verified, your refund will be processed. It may take 10-14 business days for the credit to appear on your account.

*No Return Authorization number is needed at this time. Please include a copy of the original sales receipt of other sales number related to your item. 

Instructions for Returns & Exchanges: Step by Step

Return Shipping Instructions for Jackson Jewelers

Free, Insured Return Shipping

Jackson Jewelers provides complimentary, insured expedited shipping for returns or sales of jewelry and watches. Once your return or sale has been approved, we will email you a prepaid shipping label and detailed instructions. Please follow these instructions carefully to ensure that your item is fully insured for its purchase or stated value.

Important: Ensure your sales team associate has your current email address to send the return label.

How to Ship Your Jewelry:

  1. Print Your Shipping Label: Ensure you have the prepaid label provided by us.
  2. Packaging Your Jewelry items:
    • Use two new, sturdy boxes (double boxing is required for insurance purposes).
    • Place your watch and any accessories (stickers, tags, warranty card, etc.) in the original box.
    • Place the original box into the larger outer box.
    • Affix the shipping label to the outer box.
    • Drop off your package at an official authorized FedEx staffed shipping facility. (Note: Walgreens, Dollar General, Staples, and similar locations are not authorized and will void the insurance. Contact us for help finding a location if needed. 
    • Include any promotional gifts received with your purchase.
    • Seal the box securely, mark out any old addresses or barcodes, and affix the FedEx label to the outside. Avoid indicating that the package contains valuable items.
  3. Returning Your Package:
    • Locate the nearest Official FedEx staffed shipping location (Click here to find nearest Authorized FedEx location.)
    • Obtain a FedEx receipt as proof of shipment and for insurance purposes. Jackson Jewelers and FedEx are not responsible for packages left in FedEx Drop Boxes or non-FedEx staffed locations.

 

Note: Full insurance is guaranteed only when using our provided shipping label and following the packaging instructions, including double boxing.

This return shipping policy applies to purchases made both in-store and online at www.jacksonjewelers.com. If you have any questions or need assistance, please contact our team.

Email us at:

JacksonJewelers@gmail.com