Watch Warranty - New Purchases

Buy with ease at Jackson Jewelers

At Jackson Jewelers, we are dedicated to offering pre-owned timepieces of the highest standard. Each watch purchased with us is protected by either an OEM warranty or our Jackson Jewelers 2-Year Limited Warranty, unless specified otherwise.

 

Jackson Jewelers 2-Year Limited Warranty

If any issue arises with a warrantied watches purchased with Jackson Jewelers, and it occurs within the two-year period following the sale, we will, at our discretion, repair or replace any damaged components or correct any faulty item. Once a repair is completed, the watch will continue to be covered by the warranty from the original date of purchase from Jackson Jewelers.

 

Restrictions and Conditions: What Is Not Covered

Jackson Jewelers 2-year limited warranty does not cover pocket watches, quartz movement watches, straps, jewelry style watches, or accessories. Exclusions include minor time discrepancies, damage due to misuse (such as knocks, dents, scratches, or crush damage), water damage, and cracked or broken crystals. Repairs, alterations, or custom work performed without prior written consent from Jackson Jewelers will void the warranty, as will any unauthorized modifications or tampering. The warranty applies solely to the original buyer and is non-transferable. Jackson Jewelers is an independent retailer and is not authorized by brands like Rolex; our warranty is exclusive to Jackson Jewelers and does not extend to brand warranties unless still under OEM warranty. Additional exclusions include unserviced parts, vintage watches (which may be difficult or impossible to repair due to part availability), and damage resulting from any third-party service or addition of non-original parts. Please confirm warranty coverage details at the time of purchase for all items.

 

Pre-Owned Watches Under Remaining OEM Warranty

OEM- Original Equipment Manufacturer

If the remaining OEM warranty on a timepiece Jackson Jewelers is selling is less than two years from the date of purchase, Jackson Jewelers will assume responsibility for the warranty under our 2-year limited warranty once the OEM warranty expires, covering the timepiece for up to two years from the date of purchase regardless of the OEM warranty expiration date.

For warranty claims on timepieces still under OEM warranty, Jackson Jewelers will submit the claims to the OEM for evaluation. The terms and conditions of the OEM's warranty will apply. If a watch returns from OEM service with an issue outside the scope of the OEM service warranty but within our two-year warranty period, we may, at our discretion, repair or replace the affected component.

*All restrictions listed above apply to OEM warranty's as well as Jackson Jewelers 2-year limited warranty items.

 

How to start a warranty service on your watch

To submit a warranty claim, please contact us, and our team will assist you. Repair times can vary depending on the brand and nature of the service, typically taking six to eight weeks. 

 

*For any questions, please reach out to us at

jacksonjewelers@gmail.com