Returns - Watches

Hassle-Free Returns & Exchanges for Your Watch Item:

At Jackson Jewelers, your satisfaction is our top priority. If, for any reason, you're not completely happy with your watch purchase, you may return or exchange it within 7 days. We aim to make the process as seamless as possible, with most returns and exchanges conveniently handled in person over the phone or by email. Please note that the return and exchange policy period begins once your purchased item is shipped or picked up in person. Items on Layaway- Your 7 day return policy begins on the day you place your item on Layaway

For any unworn, undamaged product we offer an exchange or a full refund based on the original payment method. Please return all items in the same condition, with accessories, to the original point of sale. (By agreeing to the terms and conditions Jackson jewelers will make the final call as to whether the watch was worn and or shows sign of wear and therefore cannot be returned or sold as new again.)

Refunds will be processed within10 business days after inspection by our experts. If your purchase involved a trade-in item (watch, jewelry, or gold), the trade-in value will be refunded as in-store credit. If you paid the remaining balance in cash, Jackson Jewelers will refund up to $200 in cash, with the rest issued by company check. For credit card payments, the refund will be applied to the same card used for the purchase.

  • Please note, we cannot accept returns for personalized or engraved items, damaged, or worn products. In such cases, a restocking fee may apply or the item may be rejected.
  • Watches must be returned with the same number of links presented at purchase and accompanied by the warranty card.
  • Please note: If an item is purchased with a Shopping Promo Code at the point of checkout, the sale is final and cannot be exchanged or returned. In addition, if purchased in our On Sale collection, all sales are final. (final sale, non-returnable).

 

 

Exchanging Your Item for Another Item
As long as the item is within the 7 day return period and in unworn, new condition, you are allowed to return it in exchange for another item. The exchange can be for an item in-store, or we can review and order an item of your liking to be either delivered in-store or mailed to you. To initiate an exchange, please contact your sales team member or email us at sales@jacksonjewelers.com.

 

Comparative Purchasing

Comparative purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. To maintain the high quality of our pieces and keep our prices competitive, comparative purchasing is not allowed. If we suspect an order is comparative, it may be blocked from shipping or returning.

 

Returns & Exchanges in Person, Phone or Email

You can initiate a return or exchange in person, phone or email for all eligible orders. Please come in or call us at 503-363-5640 or email us at sales@jacksonjewelers.com to start the process.

Returned merchandise should include the original packaging and be in the same condition as when it was purchased. Once the returned item is received and verified, your refund will be processed. It may take 5–14 business days for the credit to appear on your account.

*No Return Authorization number is needed at this time. Please include a copy of the original sales receipt of other sales number related to your item. 

 

 

Instructions for Returns & Exchanges: Step by Step

Return Shipping Instructions for Jackson Jewelers

Free, Insured Return Shipping

Jackson Jewelers provides complimentary, insured expedited shipping for returns or sales of jewelry and watches. Once your return or sale has been approved, we will email you a prepaid shipping label and detailed instructions. Please follow these instructions carefully to ensure that your item is fully insured for its purchase or stated value.

Important: Ensure your sales team associate has your current email address to send the return label.

How to Ship Your Jewelry or Watch:

  1. Print Your Shipping Label: Ensure you have the prepaid label provided by us.
  2. Packaging Your Jewelry or Watch items:
  • Use two new, sturdy boxes (double boxing is required for insurance purposes).
  • Place your watch and any accessories (stickers, tags, warranty card, etc.) in the original box.
  • Place the original box into the larger outer box.
  • Affix the shipping label to the outer box.
  • Schedule a pickup or drop off your package at an authorized FedEx shipping facility. (Note: Walgreens, Dollar General, Staples, and similar locations are not authorized and will void the insurance. Contact your Client Advisor for assistance if needed.)
  • Include any promotional gifts received with your purchase.
  • Seal the box securely, mark out any old addresses or barcodes, and affix the FedEx label to the outside. Avoid indicating that the package contains valuable items.
  1. Returning Your Package:
  • Locate the nearest authorized FedEx shipping location [here].
  • Obtain a FedEx receipt as proof of shipment and for insurance purposes. Jackson Jewelers and FedEx are not responsible for packages left in FedEx Drop Boxes or non-FedEx staffed locations.

 

Note: Full insurance is guaranteed only when using our provided shipping label and following the packaging instructions, including double boxing.

This return shipping policy applies to purchases made both in-store and online at www.jacksonjewelers.com. If you have any questions or need assistance, please contact our team.